Terms & Conditions of Sales

GENERAL TERMS AND CONDITIONS OF RENTAL, USE OF THE HOUSE AND COMPLIANCE WITH INSTRUCTIONS

The purpose of these conditions is to define the rules applicable to the booking and the stay, but also the conditions of use of the house, its equipment and its outdoor spaces.

Booking implies that the person making the booking has read and accepted these conditions.

This person is responsible for ensuring that these conditions are respected by all persons present in the house during the stay.

The information and practical instructions sent by email before or during the stay, including those concerning arrival, departure, the swimming pool, facilities, safety, storage, cleaning of facilities and waste management , supplement these conditions and must be respected.

1. Reservation

The reservation becomes final according to the terms specified at the time of booking and after payment of any sums due.

Only a person over the age of 30 can enter into a seasonal rental agreement for the house.

The reservation is nominative and cannot be transferred, free of charge or for a fee, without the prior agreement of the owner.

For bookings made through a partner platform, the specific booking, payment and cancellation conditions of that platform may also apply.

2. Price and payment

The applicable price is the one indicated at the time of booking.

Any additional services, preparation and cleaning fees, linen fees, tourist tax, pet supplement or other fees are specified at the time of booking or in its confirmation.

All sums due, including the security deposit, must be paid before access to the house.

No handover of keys or communication of the means of access to the house will take place until the sums due have been paid.

3. Arrival and departure

Arrival and departure times or slots are those indicated in the reservation or communicated later by the owner.

Practical details regarding access to the house are communicated before arrival.

The tenant agrees to respect the agreed departure time in order to allow time for the people responsible for preparing the house for the next occupants.

4. Length of stay

The lease is granted for a fixed period.

The tenant may not under any circumstances claim any right to remain on the premises beyond the reserved period.

5. Number of occupants

The total number of occupants cannot exceed the maximum capacity of the house.

Babies and children, including those sleeping in travel cots, are counted among the occupants.

The number of people actually accommodated must correspond to the number declared at the time of booking.

Any overrun must be subject to prior agreement from the owner and may result in additional charges.

In the event of undeclared occupancy or deliberate exceeding of the number of authorized persons, a deduction may be made from the security deposit, without prejudice to any additional costs or damages found.

6. Visitors and outsiders

The rental is intended exclusively for the persons declared at the time of booking.

Occasional access to the house by people from outside the home, including for a simple daytime visit , must be reported to the owner in advance.

Parties, evenings, receptions or gatherings involving people outside the stay are not permitted without the express agreement of the owner.

7. Peaceful use of the house

The tenant agrees to use the house, its equipment, the garden and the outdoor spaces in a normal, reasonable and respectful manner.

He is particularly vigilant regarding:

• respecting the neighborhood;
• to limit noise pollution;
• to use the equipment in accordance with its intended purpose;
• to respect areas marked as private;
• to avoid moving equipment or furniture unnecessarily;
• any incident, breakdown or deterioration must be reported promptly.

The house must be used exclusively as a place to stay and not for organizing events, parties or professional activities without prior authorization.

8. Instructions provided before and during the stay

Practical information and instructions are sent to the tenant before their arrival and before their departure.

These include, in particular:

• access to the house and the keys;
• parking;
• the swimming pool and its safety;
• air conditioners and other equipment;
• indoor and outdoor furniture;
• the kitchen and its appliances;
• linen and equipment provided;
• animals;
• the sorting and disposal of waste;
• tidying up the house;
• The steps to be taken before departure.

These instructions are an integral part of the rules for using the house.

The fact that instructions are communicated by email or posted in the house does not diminish their importance in any way.

9. Condition of the house upon arrival

The house is handed over clean, tidy and equipped for the stay.

A joint inspection of the premises is not systematically carried out.

The tenant is therefore asked to report any anomalies, damage, missing items or equipment not functioning normally as soon as possible after arrival, ideally within two hours .

He can accompany his report with photographs or videos.

If no report is received within a reasonable time, the house and its equipment will be presumed to have been returned to a normal and compliant condition.

10. Swimming pool and safety

Use of the swimming pool implies strict adherence to the safety and usage instructions provided by the owner.

Children and minors remain at all times under the responsibility of their parents or guardians.

Pool safety devices never relieve adults of their obligation to supervise.

Safety equipment, doors, covers, shelters or other devices must be used in accordance with instructions.

Upon final departure from the house, the pool safety devices must be returned to the configuration requested by the owner.

Any anomaly concerning the swimming pool or its safety devices must be reported immediately.

Closing and securing upon final departure

Closing off access to the property and putting the pool safety devices back in place are essential obligations upon final departure.

Before permanently leaving the property, the tenant must, in particular, verify that:

• The doors and other exterior access points of the house are properly closed and, where a locking device exists, locked;
• the windows and bays giving access to the house are closed;
• The doors, gates and other access points to the swimming pool are closed and secured;
• The shelter, cover or any other pool safety device is returned to the position prescribed by the home's own instructions.

The tenant must never permanently vacate the property, leaving the house or pool in a situation that allows unauthorized access or poses a risk to the safety of persons.

11. Intervention of the owner and service providers

The owner or their representative may need to access certain parts of the property when necessary for maintenance, security or the proper functioning of the facilities.

Some service providers, particularly those responsible for the maintenance of the swimming pool, garden or technical installations, may intervene during the stay.

These interventions are limited to what is necessary for the operation and maintenance of the property.

In case of emergency, risk of damage or security problem, access to the premises must be ensured.

12. Animals

Pets are only allowed if they have been expressly accepted at the time of booking..

Unless otherwise agreed, only one dog is allowed.

Animals must remain on the ground floor and are not allowed on the upper floors.

In particular, they must not:

• climbing onto beds, mattresses or sofas;
• cause damage;
• cause a nuisance to the neighborhood;
• leaving excrement in the garden.

The animal owner remains fully responsible for any damage or soiling caused.

13. Smoking and vaping prohibited

Smoking or vaping is strictly prohibited inside the house.

In the event of a persistent smell of tobacco or vaping requiring special intervention, the actual costs necessary for the restoration, cleaning, deodorization or possible unavailability of the house may be charged to the tenant and deducted from the security deposit upon presentation of supporting documentation.

14. Equipment storage and cleaning

The price of the stay includes or provides for, depending on the booking conditions, the final cleaning of the house .

This final cleaning does not, however, exempt the occupants from tidying up the house and cleaning the equipment, appliances and utensils they have used.

It is important to distinguish between these concepts.

The final cleaning

It corresponds to the general cleaning carried out after departure: floors, sanitary facilities, bathrooms, dusting and routine cleaning of the house.

The storage

Before leaving, the tenant must return the premises in a condition comparable to that in which they were handed over.

This includes, in particular:

• tables and chairs;
• indoor and outdoor furniture;
• outdoor furniture protectors and covers;
• the baby cots and children's equipment used;
• the dishes;
• pots, pans and utensils;
• blankets, foutas, cushions and other accessories;
• More generally, any object or equipment moved during the stay.

An object that has been used or moved must be returned to its place.

Cleaning the equipment used

Appliances and utensils used during the stay must be left clean.

This includes, in particular:

• the oven;
• the coffee machine;
• the griddle or the barbecue;
• the cooktops;
• pots, pans and utensils;
• the household appliances or kitchen accessories used.

This does not mean asking the tenant to do a complete cleaning of the house.

It is simply a matter of allowing those responsible for housework to focus on cleaning and preparing the house , rather than tidying up belongings used by previous occupants.

15. Waste and sorting

Occupants must comply with local waste sorting rules and instructions provided before departure.

Waste must be deposited in the designated containers and sorted according to local regulations.

A detention ofA fee of €50 may be applied when additional intervention is required to collect and sort waste left without following instructions.

When the local collection service or the community applies a fine due to non-compliance with sorting attributable to the occupants, including a fine of up to €135 , this may also be passed on to the tenant upon presentation of proof.

16. Security Deposit*

A security deposit of €500 is required.

It must be paid before accessing the house according to the terms communicated by the owner.

It is intended to guarantee, in particular:

• the damage;
• broken or missing items;
• damage caused to equipment;
• exceptional interventions made necessary by the state in which the house is left;
• the unusually large storage area;
• exceptional cleaning not included in the normally scheduled final cleaning;
• Failure to comply with instructions resulted in costs.

After inspection of the house, the security deposit is normally returned within a maximum of 7 days , except in special circumstances or if it is necessary to obtain a quote, invoice or additional assessment.

17. Deductions from the security deposit

After departure, the owner or their representative checks, in particular:

• the general condition of the house;
• storage;
• the equipment;
• the swimming pool and its safety devices;
• indoor and outdoor furniture;
• the kitchen and its equipment;
• waste;
• any potential damage.

When a retention is envisaged, the anomalies observed can be documented by photographs or any other element allowing to establish the reality of them.

The owner may withhold or claim the corresponding fees, including:

• to replace a broken, missing or damaged item;
• to the repair of equipment;
• for the exceptional cleaning of an abnormally dirty item;
• to the restoration of order made necessary by the failure to comply with instructions;
• to the additional intervention of a service provider;
• to any expense directly caused by abnormal use of the house.

When a repair, replacement or external intervention is necessary, the amount may be justified by an invoice, a quote or any other document allowing its cost to be reasonably established.

When the amount of the security deposit is insufficient to cover the damages or costs attributable to the tenant, the tenant remains liable for the difference.

The owner will provide, when necessary, the documents in his possession to enable the tenant to potentially claim on his civil liability insurance.

Examples of deductions or fees that may be applied

To make these conditions as clear as possible, the examples below illustrate the costs that may be charged to the tenant when additional intervention is required due to non-compliance with house rules.

These amounts do not constitute an exhaustive list and are not intended to penalize a simple imperfection or a few traces relating to normal end-of-stay cleaning.

They concern situations requiring additional intervention for tidying, cleaning, repair or treatment , beyond the cleaning normally provided after each stay.

For example:

• Waste left without following sorting instructions: €50 , covering the cost of collection, sorting, and removal. Any fine actually issued by the local authority for failure to sort properly may also be passed on upon presentation of supporting documentation.
• Dishes, pots, pans or utensils left in large quantities without being cleaned or put away: from €30, depending on the intervention required.
• Dishwasher left full and not emptied: from €20 when additional intervention is required.
• Kitchen or kitchen equipment left in a state requiring exceptional cleaning: billing based on the time required for intervention.
• Oven, griddle, barbecue, coffee machine or other equipment used and left abnormally dirty: from €30 per item , depending on the condition observed.
• Indoor or outdoor furniture moved and not put back in place: from €30 , depending on the extent of the tidying required.
• Protectors, covers or cushions for outdoor furniture not put back in place according to instructions: from €30, when a specific intervention is required.
• Blankets, foutas, cushions, children's equipment or other items provided but left scattered or not put away: from €20 , depending on the extent of the tidying up.
• Departure leaving several categories of equipment and objects to be put away or cleaned: overall tidying intervention , assessed according to the time and importance of the intervention actually required.
• Presence of an animal in a part of the house where it is not allowed, or particular soiling caused by it: cleaning or restoration costs corresponding to the necessary intervention.
• Tobacco or vaping odor inside the house: actual costs of cleaning, treatment, deodorizing and, if necessary, replacement of impregnated items.
• Broken, damaged or missing item: cost of repair or replacement.
• Damage to furniture, equipment, walls, floors, textiles, bedding, installations or outdoor spaces: actual cost of repair, specialized cleaning or replacement.

When several shortcomings are observed during the same departure, they can be subject to a global assessment of the additional intervention required , rather than a mechanical addition of each of the examples above.

Deductions are assessed in a reasonable manner in view of the condition observed and, where relevant, may be supported by photographs, invoices, quotes or other supporting documents.

The final cleaning normally scheduled after each stay is never charged a second time to the tenant. Only additional work resulting from insufficient tidying, excessive cleaning, damage, or failure to follow instructions may lead to a charge.

Failure to comply with essential safety obligations

The act, upon final departure , of leaving intentionally or negligently:

• an open or unsecured external access to the house contrary to instructions;
• an open pool safety gate or door;
• a pool safety device that is deactivated or not returned to the prescribed position;

constitutes a breach of the essential safety obligations set out in these terms and conditions.

Given the nature and importance of the risks thus created, this breach may result in the application of a fixed indemnity of €500, as a penalty clause in accordance with Article 1231-5 of the Civil Code, regardless of the existence of any actual material damage.

This compensation is separate from any compensation for actual material damage caused. When the damage suffered exceeds the amount of the fixed compensation, the owner retains the right to seek further compensation under the conditions stipulated by law.

The existence of the breach may be established in particular by photographs, videos, observations of the owner or his representative, or any other objective element.

18. Tenant's Insurance and Liability

The tenant is responsible for any damage or deterioration caused by himself, his companions, his visitors, or animals under his care.

It is his responsibility to be insured against rental risks and damages that may give rise to liability.

A certificate of civil liability insurance or holiday insurance may be requested. When requested, it must state the address of the house and the period concerned.

Any damage must be reported to the owner as soon as possible and, if possible, within 24 hours .

19. Responsibility for personal belongings

The owner cannot be held responsible for the loss, theft or damage of the occupants' personal belongings in the house, garden, swimming pool, vehicles or outdoor areas, except when his legal responsibility is directly involved.

20. Minors

Minors present in the house remain under the exclusive responsibility of their parents, legal guardians or accompanying adults.

Special attention should be paid to the area around the swimming pool, stairs, kitchen equipment and outdoor spaces.

21. Cancellation and modification of the reservation

In accordance with Article L.221-28 of the Consumer Code , accommodation services provided on a specific date or at specific intervals are not eligible for the fourteen-day right of withdrawal.

The applicable cancellation and modification conditions are those indicated at the time of booking.

Any request for modification is subject to the agreement of the owner and the availability of the house.

A reservation is nominative and cannot be transferred to another person without prior agreement.

22. Force majeure

Neither party shall be held liable for the non-performance of an obligation when such non-performance results from an event having the characteristics of force majeure as recognized by French law.

23. Complaints

Any difficulty encountered during the stay must be reported to the owner as soon as it is noticed , so that a solution can, where possible, be sought during the stay.

Any complaints arising after the stay must be submitted in writing within a reasonable timeframe and no later than fourteen days after departure.

24. Personal data

The personal data collected during the booking process is used for the management of the booking, the stay, payments and administrative obligations related to the rental.

When booking or payment is made through a platform or payment provider, the corresponding processing is also subject to the privacy policies of those providers.

25. Dispute resolution and applicable law

These conditions are governed by French law, without prejudice to any mandatory provisions that may apply to consumers.

In the event of a dispute, the parties will first seek an amicable solution.

Consumer rights regarding recourse to a consumer mediator remain applicable under the conditions provided for by the regulations.

26. Contractual documents and house instructions

The relationship between the parties is governed in particular by:

1. the booking confirmation or contract;
2. the specific pricing conditions applicable to the booking;
3. these general terms and conditions;
4. Instructions and practical information regarding the use of the house provided before or during the stay.

In case of any discrepancy regarding price, dates, number of people or a reserved service, the specific conditions appearing in the booking confirmation shall prevail.

These terms and conditions may be modified for future bookings. The version applicable to the stay is the one accepted or communicated as part of the relevant booking.

27. Photographs and descriptions

The photographs, plans and illustrations are intended to present the house and its equipment.

Slight differences may exist, particularly due to the renewal of furniture, decoration, vegetation or routine maintenance of the property.

28. General principle

The house is provided with many amenities designed to make the stay enjoyable.

In return, everyone is asked to take care of it and to respect the instructions given.

The principle is simple: Enjoy the house to the fullest during your stay and, at the time of departure, leave it tidy, with the equipment used cleaned and put back in its place.

This attention helps to preserve the house, facilitates the work of those who maintain it, and guarantees subsequent occupants a welcome in the best possible conditions.

*Except for HomeExchange occupants