GENERAL CONDITIONS OF RENTAL, USE AND RESPECT FOR THE HOUSE
1. Purpose and scope
These General Terms and Conditions define the conditions for booking, staying and using the house, its outdoor spaces, its equipment and its facilities.
They also aim to clarify the rules allowing everyone to enjoy the house in good conditions, while ensuring respect for the premises, equipment, neighborhood, maintenance staff and subsequent occupants.
These terms apply to all bookings, whether made directly with the owner or through a partner platform.
The person making the reservation, hereinafter referred to as "the tenant", agrees to read these conditions and to inform other occupants of the rules and instructions that concern them .
Specific instructions communicated before or during the stay, in particular by email, form, QR code or display in the house, supplement these conditions.
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2. Reservation
The reservation becomes final in accordance with the specific conditions of the chosen rate and after payment of any sums due.
The tenant acknowledges having received the necessary information to make their reservation with full knowledge of the facts.
He remains responsible for the suitability of the house to his particular needs when no specific characteristic has been expressly guaranteed by the owner.
Only a person aged 30 or over can contract a seasonal rental of the house.
The reservation is nominative and cannot be transferred to a third party, free of charge or for a fee, without the prior agreement of the owner.
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3. Confirmation and payment
For bookings made directly, the tenant receives a confirmation summarizing, in particular, the dates of the stay, the price and the main applicable conditions.
For bookings made through a partner platform, the booking and payment terms of that platform apply in addition to these terms and conditions.
Access to the house is conditional upon payment of all sums due and, where requested separately, the security deposit.
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4. Arrival and departure
Arrival and departure dates and times are those indicated in the booking confirmation or communicated subsequently by the owner.
The rental cannot begin before the authorized arrival time.
It ends at the latest at the agreed departure time.
The tenant may not under any circumstances claim any right to remain on the premises after the expiry of the reserved period.
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USE OF THE HOUSE
5. Number of occupants and visitors
The number of occupants cannot exceed the house's capacity and must correspond to the number declared at the time of booking. Babies and children are included in this number.
Any overrun must be subject to prior agreement from the owner and may result in an additional charge corresponding to the additional charges and services incurred.
In the event of undeclared occupancy or unauthorized overrun, compensation of a minimum fixed amount of €250 may be applied, without prejudice to the consequences of occupancy exceeding the authorized capacity of the house.
The owner must also be informed of the presence of people outside the group, including for daytime visits.
Parties, gatherings and events not expressly authorized are prohibited.
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6. Animals
Animals are not allowed, except with the prior and exceptional agreement of the owner for a single animal .
When this agreement is given, the animal must not, in particular, climb on beds, mattresses or sofas, stay in prohibited areas, cause a nuisance to the neighborhood or leave droppings in the garden.
People accompanied by an animal are responsible for its supervision, its behavior and any damage or soiling it causes.
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7. Peaceful use and respect for the premises
The tenant and occupants use the house peacefully and in accordance with its intended purpose.
They agree to respect the premises, furniture, equipment, outdoor spaces, plants and the neighborhood.
Smoking or vaping is prohibited inside the house.
Any persistent cigarette or vaping odor requiring special treatment may result in the charges for the costs necessary to remove it, up to the limit of the actual damage observed.
Occupants must not enter areas expressly marked as private or technical.
The owner, their representative or the professionals in charge of maintenance may access, when necessary, the areas concerned by their interventions, including garden, swimming pool and technical rooms.
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ARRIVAL AND PREMISES CHECK
8. Arrival Verification – Check-in
The house is prepared and checked before the arrival of the occupants.
A joint inventory of fixtures is not systematically drawn up.
Upon arrival, the tenant is invited to check the general condition of the premises, the tidiness and the apparent functioning of the equipment made available to him.
Any anomaly, deterioration, malfunction or unusual situation observed upon arrival must be reported to the owner within two hours of entering the premises , where such anomaly could reasonably have been observed within that time.
The report can be made using the arrival verification form accessible via link or QR code and, where useful, be accompanied by photographs.
In the absence of a report within this period, items normally verifiable upon arrival will be presumed to have been found in a normal state of storage, use and apparent operation.
This presumption obviously does not concern a hidden defect or anomaly that could not reasonably have been discovered upon arrival.
The arrival form also allows the tenant to confirm that they have read these General Terms and Conditions of Use and that they agree to inform other occupants of the instructions that concern them.
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RESPONSIBILITY AND SAFETY
9. Respective responsibilities of the owner and the occupants
The owner provides a house, its outdoor spaces and its equipment in conditions allowing their normal use in accordance with their intended purpose and assumes the obligations which are legally incumbent upon him in terms of maintenance and safety.
The mere occurrence of an accident during the stay cannot, in itself, establish liability on the part of the owner.
The occupants remain responsible for their behavior and must adopt the precautions normally expected of a reasonable person in the acts of daily life.
They are notably responsible for:
- of their use of the premises and equipment;
- compliance with the instructions given;
- of their own prudence;
- of the supervision of children, minors and persons under their responsibility;
- damage resulting from abnormal, careless use or use contrary to instructions.
The presence in a private house and its exteriors of stairs, furniture, kitchen utensils, tools, household appliances, terraces, vegetation or other elements normally found in a private property implies appropriate vigilance on the part of the occupants.
The owner cannot be held liable to guarantee the occupants against all the ordinary risks inherent in daily life nor to replace their vigilance, caution or obligation of supervision.
These provisions are neither intended nor do they have the effect of excluding a liability that the law would imperatively place on the owner, in particular due to a defect, fault or lack of maintenance that would be legally attributable to him.
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10. Tools, equipment and occupant safety
The house and its outdoor spaces constitute a private property equipped for its operation and maintenance.
As such, various tools, devices, materials or equipment may be present in the house, garden, terraces, outbuildings or technical spaces.
This may include gardening, DIY or maintenance tools, electrical appliances, kitchen utensils, heating or cooking equipment and, more generally, objects whose use requires the precautions normally expected of an adult.
Use
The presence of a tool, device or equipment on the propertydoes not necessarily mean that it is made available to the occupants or that its use is authorized.
The equipment provided must be used in accordance with its intended purpose and the instructions given.
Tools and equipment intended for the maintenance of the property, garden or technical installations must not be used without the owner's permission.
Check before use
The equipment and materials are subject to regular maintenance and inspections. However, their successive use by different occupants may lead to deterioration, wear and tear, or anomaly between inspections that has not yet been brought to the owner's attention.
Before any use, it is therefore the responsibility of the occupant to carry out the basic checks that are normally possible and to ensure that the object, furniture, appliance or equipment does not show any deterioration, instability or apparent anomaly and that it is suitable for the use he intends to make of it.
Any equipment that appears unstable, deteriorated, defective or unsuitable for its intended use should not be used and should be reported to the owner.
If an anomaly appears during use, it must be stopped immediately and the owner informed.
Children and minors
The presence of children on the property requires appropriate vigilance from the adults responsible for them.
It is up to the parents or caregivers to identify, according to the age, behavior and autonomy of the children, the objects, utensils, tools or equipment that may present a risk to them.
Where reasonably possible, responsible adults should place these items out of the reach of children or take other appropriate precautionary measures.
The presence in a house or garden of an object or tool normally intended for the use of an adult never relieves those responsible for minors of their obligation to supervise them.
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11. Swimming pool and safety
Use of the swimming pool implies strict adherence to the safety and usage instructions provided by the owner.
Children and minors remain at all times under the responsibility of their parents or guardians.
Pool safety devices never relieve adults of their obligation to supervise.
Doors, covers, shelters and other safety devices must be used in accordance with instructions.
Any anomaly concerning the swimming pool or its safety devices must be reported immediately.
Weather conditions, temperature and water quality
The outdoor pool is subject to the climatic and environmental conditions specific to the period of your stay.
The owner ensures regular maintenance of the swimming pool and implements the means reasonably necessary for its proper functioning and the maintenance of water quality.
However, weather conditions and their direct consequences cannot be guaranteed or controlled by the owner.
Rain, cold, extreme heat, storms, wind, dust, pollen, leaves, or other natural phenomena can, in particular:
- rapidly change the water temperature;
- to influence its balance;
- temporarily reduce its transparency;
- exceptionally cause an unusual color or appearance requiring corrective treatment.
Unless a specific service is expressly provided at the time of booking, no particular water temperature is guaranteed.
A temporary variation in temperature, transparency, color or balance resulting from weather or environmental conditions does not, in itself, constitute a lack of maintenance.
However, any anomaly must be reported immediately in order to allow the owner or the professional in charge of maintenance to intervene.
Some corrective interventions require a period of action during which swimming may be temporarily discouraged or impossible.
When this unavailability results from an external event or from the time reasonably necessary to deal with an anomaly not attributable to a lack of maintenance by the owner, it does not automatically give rise to compensation.
Closing and securing upon final departure
Closing off access to the property and putting the pool safety devices back in place are essential obligations upon final departure.
Before permanently leaving the property, the tenant must verify that:
- Doors and other external access points are properly closed and, where a lock exists, locked;
- the windows and bays giving access to the house are closed;
- The doors, gates and other access points to the swimming pool are closed and secured;
- The shelter, cover or any other pool safety device is returned to the prescribed position.
The tenant must never permanently vacate the property, leaving the house or pool in a situation that allows unauthorized access or poses a risk to the safety of persons.
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12. Weather conditions and outdoor spaces
Renting a house with a garden, terrace and swimming pool necessarily implies exposure to weather conditions.
The owner cannot guarantee the conditions of temperature, sunshine, rain, wind or any other natural phenomenon during the stay.
Occupants must adapt the use of outdoor equipment to weather conditions.
Parasols must be closed in particular in case of wind, even moderate wind, as well as in case of absence of occupants.
It is up to the users to assess the conditions before opening them and to close them immediately if the wind picks up.
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13. Insurance
The tenant is responsible for any damage or deterioration attributable to him, as well as any damage caused by persons or animals for which he is responsible.
He undertakes to be insured against rental risks and damages that may give rise to liability.
A certificate of civil liability insurance may be required before entering the premises.
When requested, it must mention the address of the rented house and the rental period.
Any damage must be reported to the owner as soon as possible and, when its nature justifies it, within 24 hours.
The landlord will provide the documents reasonably necessary for the claim to be filed with the tenant's insurer.
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STORAGE, CLEANING AND DEPARTURE
14. General principle
Final cleaning and laundry are provided after each stay when included in the booking services.
However, this service does not exempt the occupants from tidying the house or cleaning the equipment, appliances and utensils they have used.
It is important to distinguish between:
Putting things away , which consists of returning objects, furniture and equipment to their original location;
Cleaning related to use , which consists of leaving the equipment and utensils used during the stay clean;
The final cleaning , which corresponds to the general cleaning carried out after departure.
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15. Storage and cleaning of equipment used
Before leaving, the tenant agrees to return the house in a normal state of tidiness, use and cleanliness .
This includes, in particular:
- tables and chairs;
- indoor and outdoor furniture;
- cushions, throws, foutas, protectors and covers;
- baby cot and high chair when they have been used;
- Dishes and utensils, which must be returned to their place;
- dishwasher, which needs to be emptied;
- refrigerators, which must be emptied of the occupants' food;
- oven, coffee machine and its filter, griddle or barbecue and other appliances used;
- waste and compost;
- any object moved during the stay.
Waste must be sorted according to local guidelines.
An intervention necessitated by unsorted waste may result in a fixed charge of €50 . Any fine actually imposed by the competent service due to non-compliance with sorting rules may be passed on to the tenant upon presentation of supporting documentation; this may in particular amount to €135 .
Exceptional soiling or abnormal use requiring additional intervention may be charged on the basis of the actual cost incurred or, when the intervention is carried out specifically for this purpose, on the basis of the rate indicated in the conditions applicable to the stay.
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16. Departure Checklist
A starting checklist can be made available via link or QR code.
In particular, it allows the tenant to check the storage, equipment, waste, exteriors, air conditioners, access to the house and pool safety devices.
The tenant may be asked to confirm electronically that they have carried out the requested checks before their final departure.
This checklist serves as a practical reminder of the obligations arising from these General Terms and Conditions and the house-specific guidelines.
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SECURITY DEPOSIT AND RETENTIONS
17. Security Deposit
A security deposit of €500 is required when stipulated in the booking conditions.
It must be paid before moving into the premises according to the terms communicated by the owner.
It is normally returned by bank transfer within a maximum of 7 days after departure , subject to the time required to note and assess any damage or interventions.
The post-departure check includes, in particular:
- the damage;
- broken, damaged or missing items;
- storage;
- abnormal soiling;
- compliance with departure instructions;
- the closing and securing of the property.
Withholdings will be documented, as far as possible, by photographs, invoices, quotes or any other element that explains their nature.
Examples of deductions
A deduction may be made, in particular, when additional intervention is required due to:
- furniture or equipment left in an abnormally disturbed position;
- dishes left unputdowned or in a state requiring special attention;
- appliances or equipment that have been used and left in an abnormally dirty state;
- an uncleaned griddle or barbecue;
- protective coverings, protective covers or outdoor furniture not put back in place;
- waste left behind contrary to instructions;
- exceptional soiling;
- an object that is broken, damaged or missing.
These examples do not constitute an automatic or exhaustive scale. The deduction must correspond to the nature of the breach, the cost of the repair, replacement, or intervention required.
When the security deposit is insufficient to cover damage attributable to the tenant, the tenant remains liable for the difference upon presentation of the corresponding supporting documents.
Failure to comply with essential safety obligations
The act, upon final departure , of leaving intentionally or negligently:
- an open or unsecured external access to the house contrary to instructions;
- an open pool safety gate or door;
- a pool safety device that is deactivated or not returned to the prescribed position;
constitutes a breach of the essential safety obligations set out in these terms and conditions.
Given the nature and importance of the risks thus created, this breach may result in the application of a fixed indemnity of €500, as a penalty clause in accordance with Article 1231-5 of the Civil Code, regardless of the existence of any actual material damage.
This compensation is separate from the compensation for any actual material damage caused, within the limits provided by law.
The breach may be established in particular by photographs, videos, observations of the owner or his representative, departure form or any other objective element.
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CONTRACTUAL CONDITIONS
18. Cancellation and modification
All reservations are nominative.
Cancellation and modification conditions are those indicated at the time of booking and, where applicable, those of the chosen rate or platform used.
When a modification is requested after confirmation, the owner will do their best to accept it, but this is not an obligation when the new dates or conditions are not available.
In accordance with Article L.Article 221-28, 12° of the Consumer Code, accommodation services other than residential provided on a specific date or during a specific period do not benefit from the right of withdrawal applicable to certain distance contracts.
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19. Price
The prices are those indicated at the time of booking and are expressed in euros, including all taxes where applicable.
Additional services, tourist taxes or other sums not included in the price are indicated separately when they are due.
The owner may change their rates for future bookings. A rate change after confirmation does not affect a booking already made.
Promotional offers cannot be combined unless otherwise stated.
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20. Payment
The terms and payment deadlines are indicated at the time of booking.
When payment is made online, it is processed by the payment provider used by the booking platform.
The landlord does not have access to the tenant's confidential bank details when these are processed directly by the payment provider.
In the event of failure to pay or non-payment of an amount due, the reservation or access to the house may be suspended or cancelled under the conditions stipulated at the time of booking.
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21. Force majeure and external events
No party can be held liable for the non-performance of an obligation when it results from an event having the characteristics of force majeure within the meaning of French law.
Nuisances or external events not under the owner's control — including general network outages, public works, meteorological phenomena or interventions by authorities — cannot be attributed to him when they do not result from a failure on his part.
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22. Complaints
Any difficulty encountered during the stay must be reported as soon as it is noticed in order to allow the owner to find a solution or arrange for intervention.
In particular, it is requested not to wait until the end of the stay to report an anomaly that can be corrected during the stay.
Post-stay complaints must be submitted in writing within 14 days of departure.
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23. Personal data
The personal data collected during booking and stay is used for managing the booking, payments, the relationship with the tenant and, where applicable, arrival and departure forms.
Certain data may be processed by the technical service providers necessary for these operations, including the booking platform and the payment provider, in accordance with their own privacy policies and applicable regulations.
The information collected in the check-in and check-out forms is kept for the purpose of managing the stay and any disputes that may arise.
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24. Electronic Evidence and Exchanges
Booking confirmations, emails, electronic forms, photographs and other digital exchanges may be retained in order to establish the information provided, the declarations made and the operations relating to the stay.
Electronic acceptance of these conditions and validation of the associated forms constitute elements that can be used to establish the exchanges that took place between the parties.
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25. Photos and presentation of the house
The photographs and plans are intended to present the house and its main features.
The arrangement of furniture, decorative objects, outdoor equipment or plantings may change without this constituting a substantial modification of the service.
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26. Dispute resolution and applicable law
These conditions are governed by French law, without prejudice to any mandatory provisions that may apply to the consumer due to their place of residence.
In case of difficulty, the parties will first seek an amicable solution.
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27. Integrity and hierarchy of documents
The contractual commitments result in particular from:
- of the confirmation or booking contract and its specific pricing conditions;
- of these General Terms and Conditions;
- specific usage and safety instructions provided for the house in question.
In case of contradiction concerning a particular booking condition — dates, price, number of occupants or services — the booking confirmation prevails.
These General Terms and Conditions may be modified for future bookings. The version applicable to the stay is the one provided to the tenant at the time of booking.
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28. Definitions
For the purposes of applying these conditions:
Tenant : person who made or accepted the reservation, whether paid or free of charge, and is contractually responsible for the stay.
Occupier : any person staying or being hosted on the property under the responsibility of the tenant.
Owner : the owner of the house or their representative.
House : the rented holiday home, including the interior spaces and the exterior spaces to which the occupants are allowed access.
Security deposit / guarantee : sum intended to guarantee the performance of the tenant's obligations and the repair of damages attributable to him/her.
Instructions : specific instructions communicated by email, form, QR code, display or any other medium made available to occupants.